Returns processed in Germany for international Amazon and e-commerce sellers. Standard handling and storage prices published upfront — no hidden fees.
FORFEIT OPTION · IF ACCEPTED
Where accepted, you can surrender received returns to Returned under the agreed terms, subject to goods eligibility. We confirm each separately received handling unit by email.
Where accepted, the agreed terms govern the transfer of ownership to Auctum GmbH upon receipt. No payout, return of goods, storage, or reporting beyond receipt confirmation.
48h
Onboarding (typical)
All processing prices published. Value-recovery commission is quoted after inspection.
4
Support languages
€1.65 per return — parcel not opened
Know when each return arrived.
Not included: opening and inspection, photos, grading.
Calculate with this levelMost popular
from €2.29 per return (first item included)
See what came back.
Not included: A/B/C grading and functional checks. Additional items in the same return are billed per item.
Calculate with this levelfrom €2.75 per return (first item included)
Ready for resale decisions.
Not included: resale listing and sale commission.
Calculate with this levelReceive your German returns address typically within 48 hours (business days) after signup
We log every return typically within 1 business day. Standard+ and Grading returns are also opened, inspected, and photographed.
Choose: restock, consolidate & reship, recover value, or dispose
Maximize recovery, minimize waste — recover value from your returns
Everything you need to manage international returns
Complete returns management — receiving, inspection, photos, grading, consolidation, storage, and disposal
Send FBA removal stock directly to us — received, checked in, and processed according to your selected service level
We sell items you don't want returned — commission agreed per product, no fixed percentage
All standard handling and storage prices are published upfront. Value Recovery commission is agreed in advance before any sale.
Monthly subscription
€31.50
Standard+ per return
€2.29
Grading per return
€2.75
Everything sellers ask us about returns in Germany — workflows, prices and program terms.
You'll receive your dedicated German returns address typically within 48 hours (business days) after completed signup.
We log every return typically within 1 business day of arrival. Standard+ and Grading returns are opened, inspected, and photographed according to the selected service level. You then decide: restock, consolidate & reship, recover value, or dispose.
All standard handling and storage prices are published upfront — from €1.65 per return plus €31.50/month, with no hidden fees. Only the Value Recovery commission is agreed individually in advance. Use our calculator to estimate your costs.
We sell unwanted returns for you. The commission depends on the product category and condition — we agree on it individually before selling anything. Any paid processing or grading you order is billed separately at the published rates. Unsold items can still be consolidated, stored, or disposed at our standard rates.
Yes — we accept Amazon FBA removal orders from day one. Address your removal shipments to us: we log each shipment on arrival, process the items — including inspection and photos — according to the processing service level you select, and then follow your instructions.
Yes, we consolidate your returns into outbound boxes ready for worldwide shipping: €3.79 per box up to 20 kg or €4.45 per box above 20 kg, including the new outbound carton and standard packing. Outbound shipping is billed separately.
Returned is operated by Auctum GmbH, a German company based in Schorfheide near Berlin. Commercial register: HRB 21377, Amtsgericht Frankfurt (Oder). VAT ID: DE251340219.
We provide full support in English, Chinese, German, and Turkish — for both sales inquiries and ongoing customer support.
Not yet. Contracts and invoices are currently issued in EUR only. You'll need a bank account or card able to send or receive EUR payments.
